Hospiality Training

  • Front Door Management

    Develop Systems for Managing Host Station, Retail Counters, Seating, Guest Engagement, Waiting Area, Stations, Rotations, To-Go Strategy

  • Steps of Service

    Training Servers for on steps of service, table marking, table touches, coursing, up-sells, side work, server assistant training

  • Floor Planning

    Floor Plan for tables, Sections, # of Servers, Food Runners, Bussers, POS Programming, Schedule, Server Stations, Pre-Shift Meetings

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Additional Front of House Training

  • Giving your front line staff the tools to knowledgeably sell your wine, beer, and cocktails.

  • We will develop a system to handle phone calls at all hours in a hospitable way for Reservations, Orders, Questions and Vendor contacts.

  • Develop Standard Operating Procedures for Catering Operations, Procure equipment, layouts, vendors, sales channels and more.

  • We can help develop a system that ensures a system is in place for you staff to bag, tag and hospitably provide top notch service for Delivery and To-Go orders